Terms of Service

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For any returns or refund requests, please first contact our Customer Support and request a Return Merchandise Authorization (RMA) to any of our customer's advocates.

Custom Drone Builds are NOT Returnable and are fully tested prior to shipping and SALES ARE FINAL.  

Products that are shipped with custom configuration (I.e. Receiver Modules, Naked GoPro, and Storage Cases) are not returnable unless damaged or faulty. 

Please remember to request an RMA prior to sending the purchased item back.

The customer covers shipping cost unless the return is a result of our error (you received an incorrect or defective item, etc).  For Items that are NOT faulty there is a 20% Restocking Fee.

Refunds will be awarded after we receive the goods and confirm all is in order. 

Due to the nature of the hobby, we will not accept any aircraft or products that show that they were damaged by the customer.

Once a refund is approved the correct amount will be refunded to the same account used upon checkout MINUS any transaction fees associated with the order. 

 Pre-Order sales are final.

All pre-orders are fulfilled on a first come first serve basis.

For specific shipping times please check the item description for an updated ETA.

For any cancellation requests, please first contact our Customer Support and request a Cancellation Order Authorization (COA) to any of our customer's advocates.

NON CUSTOM DRONE PRODUCTS:

If we have not created a shipping label for your order you may request a COA.

Pre-Orders sales are final no order cancellations will be allowed.

Any transaction fees will be deducted from refunds as we are unable to recoup these once transactions process. 

CUSTOM DRONES:

We strive to meet the high demand of our business an densure that we process orders as soon as custom drones are ordered.  This often means we must purchase and secure products quickly to fufill orders and therefore cancellation of custom drone orders must be done within 1 hour of transaction is complete in order for us to refund the purchase amount MINUS any transaction fees associated with the order. 

If you would like to cancel after 1 hour from purchase completion there will be up to a 25% non refundable charge to cover our expenses and any items we secured for the order to be prepared.   Any transaction fees assoicated with the order will also be deducted from the refund. 

Quad Standard Labs  provides no warranty of any kind for any of the equipment it sells or otherwise distributes. 

You assume all risks for any products purchased or received from Quad Standard Labs. 

Quad Standard Labs and its employees are not liable for any instance of injury to you or others or damage or destruction of property. Additionally, Quad Standard Labs is not responsible for any damages consequential or inconsequential resulting from the use or application of any Quad Standard Labs  provided products. 

We sell our equipment expressly without warranty or performance for any use or situation. It is up to the user to ensure that the products safely meet the user’s intended purpose.

Suppose an item you received from Quad Standard Labs is faulty (“Faulty Item”) or inoperable due to a manufacturing defect. In that case, Quad Standard Labs may replace or repair that item at its sole discretion if Quad Standard Labs deems that the fault is indeed due to a manufacturing defect and not user misuse, including construction error. Quad Standard Labs will not be liable for equipment that might have been lost and/or damaged as a result of the Faulty Item. 

REFRESH SERVICES

We reserve the right to cancel, amend, or deny services whether included in original purchase or added on, this is NOT a Warranty.  

Refresh Service provides Upgrades, Repairs, or other Customization at the cost of parts and shipping both to and from the customer with no labor charge.  If the work includes dissasembly to access or perform work that is typically not required there will be an assessed labor charge  (i.e. QAV Pro Cinelifter Motor repair).

If we receive an item for Refresh and assess the cost for the work and the customer requests to no longer proceed a fee of $50-$100 will be charged depending on the work performed to provide the quote. 

Our website calculates shipping using USPS services and pricing which we then convert to UPS or DHL shipping methods for security, more complete tracking, and customer service available.  This is typically more expensive and we will pay up to 5% extra to ensure your package arrives as expected on time.  If the order has a storage case, or other large add on product we will prepare the shipment and quote the shipping options before notifying the customer of the additional shipping costs for their added items the system cannot account for. 

If shipping costs less than you paid we will refund the difference via payment method when we ship the items. 

Customs Duties and Taxes are the responsibility if the CUSTOMER. 

 We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, and a phone number. We use this information to process your orders, to keep you updated on your orders, and to personalize your shopping experience.

Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Sample Store site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Sample Store site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Our Store is not responsible for the actions of third parties.